Thank you for reaching out to PhiVitae® Customer Care with your Warranty claim.
We apologize that your PhiVitae® does not seem to be doing so well. Your vessel is covered by a Limited Lifetime Warranty against Manufacturer defects. Please have the following information ready before completing the form at the bottom of this page:
- High quality photo of the defect or short video showing issue
- Explanation of the defect
- Your full name
- Order number or location of where the vessel was purchased
- Your daytime phone number
- Your shipping address
Within 1-2 business days, we will confirm receipt of your claim. We may ask for more information or photos if we cannot determine the issue. If the issue cannot be determined remotely, we may ask for you to ship your vessel to us for personal inspection. If your vessel is approved under warranty, we will have the part or the vessel replaced in full.
Warranty Terms and Conditions:
Warranty applies to original purchaser only.
Warranty covers the product when used for its intended purpose only.
Warranty does not cover problems caused by normal wear and tear, abuse, accidents, modifications or repairs not performed by PhiVitae®.
If an identical replacement vessel is not available, we reserve the right to replace it with a comparable style. Warranty gives you specific legal rights, but there may be other regulations that vary from state to state.
Returns + Exchanges
If, for any reason, you are unhappy with your purchase at phivitae.com, you may send it back to us within 30 days of receipt. As long as the product is in resalable condition, we will refund the purchase amount minus shipping costs or, if you request an exchange, ship new product. Please note the following:
The item(s) must be returned in the original product packaging and in resalable condition
We will issue credit to the card used at time of purchase for the original purchase price. All accepted exchanges will be processed and shipped within 1 to 2 weeks
If PhiVitae® is unable to accept the return or exchange, you will be notified by our Customer Care team via e-mail at: firstname.lastname@example.org
PhiVitae® is not responsible for returns or exchanges lost in transit. We highly recommend using a traceable shipping service
To return a purchase, please do the following:
Request a Return Merchandise Authorization (RMA) online
Wait for RMA to be sent to you by our Customer Care team (usually within 24 hours)
Securely package your items for shipping so they won’t be damaged in transit
Include the following information inside your package:
- Your daytime phone number
- Mailing address
- E-mail address
- The return authorization number
- The original order number
Ship your vessel using a traceable shipping method to:
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